FAQ's

Safety Notice

Our products may contain small parts, including silicone beads, acrylic beads, and other beadable items, which can pose a choking hazard. These items are not intended for use by children and should be kept out of reach of infants and young children at all times.

Please use with care and supervision. Wrigley’s Nook, LLC is not responsible for any misuse of its products.

WHAT'S THE EXPECTED DELIVERY TIME FOR MY ORDER? 
We’re known for our fast turnaround time! Orders are processed and shipped within 2-3 BUSINESS DAYS, but we aim to get most orders out BY THE NEXT BUSINESS DAY. Once your order has left our doors, the estimated delivery time varies based on the shipping method chosen at checkout. 

HOW DO I CHANGE THE DELIVERY/SHIPPING ADDRESS ON MY ORDER?
PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS AT CHECKOUT! Once you've placed your order, ADDRESS CHANGES ARE NOT ALLOWED FOR ANY REASON.

IT APPEARS THAT I'VE BEEN CHARGED MULTIPLE TIMES FOR AN ORDER. HOW DO I RESOLVE THIS?
These charges are likely authorization holds that have been placed on your bank or credit card account and are usually released within 24-48 hours. 

I AM MISSING AN ITEM. HOW DO I GET IT? 
If something is missing from your order, please email us at wrigleythepup2015@gmail.com. Please include your ORDER NUMBER and a CLEAR PHOTO OF THE ITEMS YOU RECEIVED in your package so we can quickly resolve the issue. 

I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT SHOULD I DO? 
We're so sorry about that! While we carefully inspect all items before shipping, sometimes things slip through. If you received a damaged or defective item, please email us at wrigleythepup2015@gmail.com within 24 hours of receiving your order. Please include your FULL NAME, ORDER NUMBER, and a BRIEF DESCRIPTION OF THE ISSUE. You'll also need to provide CLEAR PHOTOS of any damaged or defective item(s) so we can assist you promptly.  

PLEASE NOTE: If we determine that the product has been TAMPERED WITH BEFORE PHOTOS WERE TAKEN, we reserve the right to REFUSE A REFUND OR REPLACEMENT.